Shipping policy

FABRECA Shipping Policy

1. Delivery Areas

We deliver nationwide across Saudi Arabia, including:

  • Major Cities: Riyadh, Jeddah, Dammam, Khobar, Mecca, Medina

  • All Regions: Eastern Province, Najran, Asir, Tabuk, and more

2. Shipping Options & Timeframes

Service Type Delivery Time Price Notes
Standard Shipping 3-5 business days FREE for 500﷼+ orders Tracked via SMS
Express Shipping 1-2 business days 100﷼ Available in major cities
Same-Day Delivery Within 24 hours 100﷼ Khobar

3. Order Processing

  • Orders placed before 12 PM KSA time are processed the same day

  • Weekend orders (Friday/Saturday) ship Sunday

  • Delays may occur during holidays (Eid, National Day, etc.)

4. Tracking & Notifications

You’ll receive:
📱 SMS updates with tracking link
📧 Email confirmation (if provided)
🔍 Track via Saudi Post or our WhatsApp support

5. Shipping Restrictions

  • Heavy machinery (>50kg) requires special arrangement (call 0138654973)

  • PO Box deliveries may incur extra fees for large items

6. International Shipping

Currently serving Saudi Arabia only. For GCC inquiries, contact us.

7. Damaged/Missing Items

Report within 24 hours of delivery:

  1. Take photos of damaged packaging/product

  2. WhatsApp +966 13 865 4973 with order number

  3. We’ll replace or refund per our Returns Policy

8. Contact Us

For urgent shipping questions:
📞 +966 13 865 4973 (9 AM - 6 PM KSA)
📍 Warehouse Address: Al Shamaliyah, Al Khobar 34429

Why This Works for Your Hardware Store:

  1. Saudi-Centric: Focuses on local delivery expectations

  2. Transparent Pricing: Clearly shows free delivery threshold (500﷼)

  3. Trust Signals: Saudi Post tracking + WhatsApp support

  4. Legal Protection: Covers damage claims and restrictions