Refund policy
Last updated: August 16, 2025
At FABRECA (Grace World Trading Company), we want you to love your purchase. If you’re not completely satisfied, we’re here to help.
📅 Return Period
We accept returns and exchanges within 14 days of delivery.
✅ Eligibility Criteria
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Item must be unused, unworn, with tags, and in its original packaging.
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A receipt or proof of purchase is required.
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Items returned without prior approval will not be accepted.
🚚 How to Start a Return
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Contact us at 013 865 4973 or info@fabreca.co to request approval.
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Once approved, we’ll send you a return shipping label and instructions on how to send your package.
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For any questions, you can always call us at 013 865 4973.
🛠 Damages & Issues
Please inspect your order immediately upon arrival. If it’s defective, damaged, or incorrect, contact us right away so we can resolve the issue promptly.
🚫 Exceptions / Non‑Returnable Items
We cannot accept returns for:
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Perishable goods (e.g., food, flowers, plants)
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Custom or personalized products
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Personal care goods (e.g., beauty products)
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Hazardous materials, flammable liquids, or gases
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Sale items or gift cards
If you’re unsure about the eligibility of your item, contact us before sending it back.
🔄 Exchanges
To exchange an item quickly, return the original and place a new order once your return is accepted.
🇪🇺 European Union 14‑Day Cooling‑Off Period
If your order is shipped into the EU, you have the right to cancel or return within 14 days, for any reason and without justification. Items must meet the same condition requirements listed above.
💸 Refunds
Once we receive and inspect your returned item, we’ll notify you of approval. Approved refunds will be issued to your original payment method within 10 business days.
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Your bank or card provider may take extra time to post the refund.
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If you haven’t received your refund after 10 business days from approval, please contact us at info@fabreca.co.
